Política de privacidad

LuxGreet Services Ltd (“LuxGreet”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, use our AI assistant, create an account, make or manage a booking, contact us, or otherwise use our services.

1. Who We Are

LuxGreet Services Ltd is a company registered in England and Wales.

Company number: 17324265

Registered address: 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom

Email: info@luxgreet.co.uk

For applicable data protection law, LuxGreet Services Ltd is generally the controller of personal information collected through our website and services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and contact information;
• account and login information;
• passenger names and passenger-related booking information;
• flight numbers, airlines, airports, dates, times, routes and travel information;
• pickup and drop-off locations;
• number of passengers and luggage;
• chauffeur, vehicle and service preferences;
• booking history, requests and special instructions;
• payment and transaction information;
• communications with LuxGreet;
• messages you submit to our AI assistant, relevant conversation context and generated responses;
• information submitted by corporate clients, travel agencies or other persons booking on behalf of passengers;
• device, browser, IP address, website usage and similar technical information;
• cookie, analytics and advertising information where permitted; and
• other information you voluntarily provide.

Please avoid providing sensitive personal information unless it is necessary for us to arrange your requested service. Do not submit payment-card details, passwords, passport copies or sensitive personal information through the AI assistant.

3. How We Use Your Information

We may process personal information to:

• create and manage accounts;
• process and administer bookings;
• arrange airport VIP, Meet & Greet, Fast Track, chauffeur and related services;
• communicate booking details and service updates;
• respond to questions and booking enquiries through our AI assistant;
• process payments and refunds;
• provide customer support;
• manage changes, cancellations, complaints and disputes;
• prevent fraud, abuse and security incidents;
• maintain and improve our website and services;
• comply with legal, tax, accounting and regulatory requirements;
• keep appropriate business records;
• analyse website and service performance; and
• send marketing communications where permitted by law.

4. Our Lawful Bases

Depending on the processing involved, we may rely on:

Contract: where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

Legal obligation: where we must process information to comply with applicable law.

Legitimate interests: where necessary for legitimate business purposes such as fraud prevention, security, customer service, responding to enquiries through our AI assistant, improving our services, managing disputes and operating our business, provided those interests are not overridden by your rights.

Consent: where required, including for certain cookies, tracking technologies or marketing activities. Where processing is based on consent, you may withdraw that consent at any time.

5. Payments

Payments may be processed by third-party payment providers such as Stripe.

LuxGreet does not generally receive or store your complete payment-card details where payment is processed directly by the payment provider.

Payment providers process information according to their own privacy terms and applicable law.

6. Sharing Your Information

We may share information where reasonably necessary with:

• airports and airport service personnel;
• Meet & Greet and VIP service personnel;
• chauffeur and transportation personnel;
• airlines where necessary for the requested service;
• payment processors;
• IT, cloud-hosting and communications providers;
• Anthropic, which provides the Claude technology used by our AI assistant, as explained in Section 17;
• analytics, advertising and marketing providers where permitted;
• professional advisers, insurers and accountants;
• law enforcement, regulators, courts or public authorities where legally required; and
• other organisations necessary to provide or administer a requested booking.

We limit the information we share to what is reasonably necessary for the relevant purpose.

7. International Services and Transfers

LuxGreet provides services across multiple countries. A booking may therefore require relevant passenger and booking information to be accessed or shared outside the United Kingdom.

Our technology providers, including the provider of our AI assistant, may also process information outside the United Kingdom.

Where UK data protection law treats this as an international transfer requiring safeguards, we will use an applicable lawful transfer mechanism or other permitted basis.

You may contact us for further information about the safeguards applicable to a particular transfer.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, complying with legal and accounting obligations, resolving disputes and establishing or defending legal claims.

Different categories of information may therefore have different retention periods.

Messages submitted to our AI assistant and generated responses are subject to these principles and the retention arrangements applicable to the AI service. Retention by Anthropic is governed by the applicable service terms and contractual arrangements, including any legally required retention.

9. Marketing

Where permitted by law, we may use contact information to communicate information about LuxGreet services, offers or updates.

Where consent is required, we will obtain it.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting info@luxgreet.co.uk.

Service communications concerning an active or past booking are not necessarily marketing communications and may still be sent where necessary.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for essential website functionality, preferences, analytics and marketing.

Non-essential cookies will be controlled in accordance with applicable requirements. More information is available in our Cookie Policy and through Cookie Preferences.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based system can be guaranteed to be completely secure.

12. Your Rights

Depending on the circumstances and applicable law, you may have rights including:

• access to your personal information;
• correction of inaccurate information;
• deletion of information;
• restriction of processing;
• data portability;
• objection to certain processing;
• withdrawal of consent where consent is relied upon; and
• the right to complain to the relevant supervisory authority.

To exercise a privacy right, contact info@luxgreet.co.uk.

In the United Kingdom, you also have the right to complain to the Information Commissioner’s Office (ICO).

13. Information About Other Passengers

If you provide information about another passenger, you must have appropriate authority to provide that information and should ensure that the passenger is made aware of this Privacy Policy where appropriate.

14. Age

Bookings must be made by a person aged 18 or over.

Our services are not intended to enable persons under 18 to enter into a booking contract with LuxGreet independently.

We may process information about passengers under 18 where necessary to arrange services booked on their behalf by an authorised adult.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business practices.

The latest version will be published on our website with an updated revision date.

16. Contact Us

For privacy enquiries:

LuxGreet Services Ltd
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom

Email: info@luxgreet.co.uk

17. AI Assistant and Anthropic

Our website includes an AI assistant powered by Anthropic’s Claude technology to help answer questions about LuxGreet’s services and assist with booking enquiries.

When you use the assistant, your messages and relevant conversation context are sent to Anthropic to generate responses. This may include personal information you choose to provide, such as your name, contact details, travel plans or booking requirements.

We process this information to respond to your enquiries and provide assistance, relying on our legitimate interests in providing customer support or, where applicable, taking steps at your request before entering into a contract.

Please share only information necessary for your enquiry. Do not enter payment-card details, passwords, passport copies or sensitive personal information into the assistant. You can contact info@luxgreet.co.uk for assistance instead.

Anthropic processes information to provide the AI service under the applicable contractual and data protection arrangements. Processing may take place outside the United Kingdom, as described in Section 7. Conversation information is retained in accordance with Section 8 and the retention arrangements applicable to our AI service.

AI-generated responses may contain errors. Please contact our team to confirm any information material to your booking.

Further information about Anthropic’s data practices is available at Anthropic’s Privacy Center.