What Is Airport Meet & Greet? A Complete Guide

Airport meet and greet is a personal assistance service. A greeter meets you at an agreed point, such as the arrivals hall or, where the airport allows it, closer to the aircraft, and guides you through the airport so you spend less time finding your way and waiting.

It is different from a taxi or a transfer. A transfer moves you from the airport to your destination. Meet and greet looks after you inside the airport, and the two are often booked together.

How it works on arrival

• You share your flight number, date and the names of everyone travelling.
• Your greeter tracks the flight, so a delay does not leave you unmet.
• They meet you at the agreed point and escort you through the airport, using priority routes through immigration and security where the airport offers them.
• A porter can help with baggage, and you are handed to your driver at the exit.

How it works on departure

• Your greeter meets you at the kerb or the check-in area.
• They help with check-in, baggage drop, security and immigration, and take you onward to the lounge or the gate.
• Where fast track is available, it shortens the time spent queueing.

What is included varies by airport

Not every airport offers the same extras. Fast-track lanes, lounge access and aircraft-side access are decided by the airport and its operators, so what is possible at one airport may not be at another. Our airport service shows what each option covers, and your quote states exactly what is included.

A typical arrival, step by step

1. Before you fly. With most providers you confirm your flight, terminal and passenger names, and receive your greeter's details before you travel. 2. In the air. The flight is tracked. If it lands early or late, the greeter's time is adjusted, not yours. 3. At the aircraft or in arrivals. Your greeter meets you at the agreed point. Introductions are brief, and you are on your way. 4. Immigration and security. The greeter walks you to the right queue or priority lane, and stays with you where the airport permits. 5. Baggage. A porter, if booked, collects your bags while you wait or move on. 6. Handover. Your greeter takes you to the exit and to your driver, so you are never left to find a pick-up point alone.

Connections and private flights

Meet and greet is also used for connections, where the greeter escorts you between flights. That matters when you have to change terminals or clear security again. It is a different service from private-aviation handling, where you use a separate terminal and the arrangements are made with the aircraft operator.

What affects the price

• The airport and terminal, and whether it is an arrival, a departure or a connection.
• The number of passengers and bags.
• Extras such as fast track, a porter and lounge access.
• The time of day, since some providers price very early or late services differently.
• Whether a chauffeur is booked alongside it.

Ask for an itemised quote, so you can see what you are paying for.

Common mistakes

• Booking for the wrong terminal. Check it on your ticket or airline app.
• Leaving out a passenger's name or a mobility need.
• Planning a very tight connection and assuming any service will fix it.
• Not sharing a working mobile number for the day.

Who it suits

• Business travellers on tight connections, who need every minute.
• Families with children, who benefit from someone to carry, steer and wait.
• Older or less mobile travellers, who value a steady, unhurried pace.
• First-time visitors to a large or unfamiliar airport.
• Anyone who values discretion and privacy when they travel.

Questions to ask before you book

• Where exactly will I meet my greeter, and how will I recognise them?
• What happens if my flight is delayed or arrives early?
• Is a porter included, and how many bags does that cover?
• Which terminal is the service for, and does it differ for connections?
• Can the greeter accompany children or someone who needs extra assistance?

When you are ready, you can book airport meet & greet online or request a quote for a more complex trip.