Terms of Service.

“Client” means the individual or entity requesting or booking a Service. “Partner” means an approved travel agency, corporate account, hotel, aviation operator or supplier working with LuxGreet. “Booking” means a confirmed request for a specific Service on a specific date and time. “Guest” means the passenger receiving the Service.

All quotations are indicative until a Booking is confirmed in writing by LuxGreet. A Booking is only binding once we have issued a written confirmation containing service type, date, time, location and price. LuxGreet may decline any Booking at its sole discretion, including where operational capacity, safety, regulatory or reputational considerations apply.

Clients are responsible for the accuracy of all information supplied at the time of Booking, including flight numbers, arrival and departure times, passenger names, pick-up and drop-off addresses, and any special requirements.

Prices are quoted in the currency stated on the quotation and are exclusive of applicable taxes unless otherwise indicated. Payment terms are set out on each quotation or invoice. Unless otherwise agreed, payment is due in advance of the Service. Corporate accounts and approved Partners may be granted credit terms under a separate agreement.

Additional charges may apply for waiting time beyond the included complimentary period, additional stops, tolls, parking, out-of-hours services, and changes made after Booking confirmation.

Cancellations and changes must be notified in writing to LuxGreet as soon as possible. Standard cancellation charges, unless otherwise agreed in writing, are:

• More than 24 hours before pick-up: no charge.
• Between 24 and 6 hours before pick-up: 50% of the Service price.
• Less than 6 hours before pick-up, or no-show: 100% of the Service price.

A “no-show” occurs where the Guest fails to appear at the agreed pick-up location within a reasonable waiting period and cannot be contacted. Bespoke, event and multi-day Bookings may be subject to separate cancellation terms notified at the time of quotation.

For airport meet & greet and arrival transfer Services, LuxGreet monitors the flight indicated in the Booking. Where the flight is delayed for reasons outside the Client’s control, we will adjust the pick-up time at no additional cost, subject to operational availability. Changes to the flight or itinerary not communicated to LuxGreet may result in additional charges or no-show fees.

Guests are expected to behave lawfully and with respect toward LuxGreet staff, chauffeurs, greeters and partner personnel. LuxGreet reserves the right to refuse or terminate a Service, without refund, where a Guest is intoxicated, threatening, abusive, engaged in unlawful activity, or where continuation of the Service would compromise safety.

Smoking (including e-cigarettes) is not permitted in any LuxGreet or partner vehicle. Damage caused to vehicles or property by a Guest may be recharged to the Client.

Clients and Guests are responsible for their own luggage and personal belongings at all times. LuxGreet will provide reasonable assistance with luggage as part of applicable Services but does not accept liability for loss or damage to belongings save where caused by our negligence or wilful misconduct.

To the maximum extent permitted by applicable law, LuxGreet’s total aggregate liability arising out of or in connection with a Service is limited to the amount paid by the Client for that Service. LuxGreet is not liable for indirect, incidental or consequential losses, including missed flights, missed connections, lost business or lost profits, save where such exclusion is prohibited by law.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be limited or excluded by law.

LuxGreet is not liable for any failure or delay in performing a Service caused by events outside its reasonable control, including severe weather, natural disasters, strikes, civil unrest, acts of terrorism, government action, airspace or airport closures, pandemics, or failure of third-party infrastructure.

LuxGreet operates through a global network of vetted chauffeurs, greeters and airport service providers. Where a Service is delivered by a partner, we remain responsible to the Client for the standard of Service in accordance with these Terms.

Personal information collected in connection with a Service is processed in accordance with our Privacy Policy, which forms part of these Terms.

All content on the LuxGreet website, including logos, marks, text, imagery and code, is owned by LuxGreet or its licensors and may not be copied, reproduced or used without prior written consent.

LuxGreet may update these Terms from time to time. The version in force at the time of your Booking will apply to that Booking. Continued use of the Services after a change indicates acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where mandatory local law provides otherwise.

Questions about these Terms can be sent to info@luxgreet.co.uk or by telephone / WhatsApp on +44 7828 755709.