Privacy Policy.

LuxGreet is a luxury travel concierge providing airport meet & greet, VIP airport services, chauffeur and concierge solutions worldwide. For questions about this policy or your personal information, contact us at info@luxgreet.co.uk.

We collect information you provide directly to us, including:

• Contact details: name, email, phone number, company, country.
• Booking details: passenger names, flight numbers, arrival and departure times, pick-up and drop-off addresses, service type, number of passengers, special requirements.
• Account information: login credentials, role (client, partner, staff), profile preferences.
• Payment information: processed by our payment provider; we do not store full card numbers on our systems.
• Communications: messages you send us via the site, email, phone or WhatsApp.

We also collect limited technical information automatically when you use our site, such as IP address, browser type, device information, referring URL and pages visited.

We use personal information to:

• Respond to enquiries and provide quotations.
• Deliver, coordinate and manage the services you book.
• Communicate with you about your booking, including changes, flight monitoring and driver / greeter assignments.
• Process payments and issue invoices or receipts.
• Manage client, partner and staff accounts and portals.
• Improve our services, website and operational performance.
• Comply with legal, regulatory and safety obligations.
• With your consent, send occasional service updates or offers you can opt out of at any time.

Where the UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Contract: to provide the services you have requested or booked.
• Legitimate interests: to operate and improve our business, ensure safety and prevent fraud.
• Legal obligation: to comply with applicable laws and regulations.
• Consent: for optional marketing communications, which you can withdraw at any time.

We share personal information only where necessary, including with:

• Vetted chauffeurs, greeters and airport service providers assigned to your booking.
• Corporate accounts and partners you have booked through.
• Service providers who support our operations (hosting, email delivery, payment processing, flight-tracking, mapping and analytics).
• Authorities and regulators where required by law.
• Professional advisers, and potential acquirers in the event of a corporate transaction, subject to appropriate confidentiality obligations.

We do not sell your personal information.

Because our services are global, personal information may be transferred to, and processed in, countries outside your own, including outside the UK and EEA. Where required, we put in place appropriate safeguards such as standard contractual clauses or equivalent measures.

We retain personal information for as long as needed to provide the services, comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. Booking records are typically retained for at least the period required by applicable law and our operational needs; account information is retained while the account is active and for a reasonable period thereafter.

We use technical and organisational measures designed to protect personal information, including encryption in transit, role-based access controls, authenticated portals and vetted infrastructure providers. No system can be guaranteed completely secure; you are responsible for keeping your account credentials confidential.

Depending on your location, you may have rights in respect of your personal information, including the right to access, correct, delete, restrict or object to processing, request portability, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at info@luxgreet.co.uk.

If you are in the UK or EEA and are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Our site uses a small number of cookies and similar technologies to keep you signed in, remember your preferences, secure the site and understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

Our services are intended for adults. We do not knowingly collect personal information from children. Where a booking includes minors as guests, the booking is made and managed by an accompanying adult, client or corporate account holder.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be highlighted on this page.

For any privacy-related questions or requests, please contact us at info@luxgreet.co.uk or by telephone / WhatsApp on +44 7828 755709.