Cancellation and Amendment Policy

How to cancel or amend

Sign in to your portal, open the booking and submit a cancellation or amendment request. You can also email info@luxgreet.co.uk or call +44 7828 755709 quoting your booking reference. A request is not a cancellation until we confirm it in writing.

Refunds

Whether a cancellation is refundable depends on how much notice we receive and on the supplier commitments already made for your booking. When you request a cancellation, the portal shows the refund position calculated from the terms shown to you at the time of booking. Refunds are returned to the original payment method.

• Bookings cancelled well ahead of the service time are normally refundable in full.
• Close to the service time a charge may apply, because the vehicle, chauffeur or airport product has already been committed.
• Airport products such as fast track and lounges are frequently non-refundable once purchased, as they are sold to us on those terms.

Flight delays and cancellations

If your flight is delayed, the service moves with it — that is not a cancellation and it is not charged as one. If your flight is cancelled, contact us as soon as you can and we will either rebook the service for your new flight or cancel it without a late-cancellation charge where the supplier allows.

No-shows

If nobody appears at the agreed meeting point and we cannot reach you on the contact number provided, the booking is treated as a no-show and is charged in full. Please keep your phone reachable on the day.

Cancellations by us

If we cannot deliver a booked service we will tell you as soon as we know, offer an alternative where one exists, and refund in full if you do not want the alternative.